Key Responsibilities

• Manage all TAP contractor personnel and daily operations at the assigned installation.
• Serve as the primary point of contact for the Designated Government Representative and local command leadership.
• Deliver Commanders reports and ensure clients are notified of eligibility to begin services and of missed VOW/CRS requirements.
• Conduct monthly joint reviews of the client eligibility listing with the DGR.
• Ensure the site is staffed at all times with at least one on-site Transition Counselor.
• Direct marketing activities and employment events at the installation.
• Ensure all client actions are recorded in the TAP system of record and all records are filed in accordance with ARIMS.
• Manage classroom scheduling, set-up and all administrative functions required to host classes, counseling sessions and TAP events.
• Ensure reception areas operate so no client waits more than 15 minutes.
• Track and certify completion of all mandatory Government training for site staff.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• Experience supervising a service delivery team or center.
• Experience working directly with senior Government or military leadership.
• US citizenship; Tier 1 background investigation and CAC.
• On-site presence at the assigned installation.

Preferred Qualifications

• Prior SFL-TAP Center management.
• Military service or experience working with transitioning Service Members.
• Familiarity with TAP XXI / the TAP system of record and ARIMS.

Key Responsibilities

• Conduct 6-hour financial planning workshops from Government-furnished curriculum to groups of approximately 50 Soldiers and Family Members.
• Provide follow-up one-on-one financial counseling to roughly 30% of transitioners, face-to-face or virtually.
• Advise on banking, debt management, health care, college savings, home ownership, budgeting, credit, insurance, investing, tax and estate planning.
• Evaluate individual and family income and expenditures and recommend short- and long-term actions.
• Assist clients with complex financial issues — relocation, asset allocation, transition and retirement, eviction, garnishment, repossession — and coordinate solutions with military and civilian agencies.
• Deliver the Criterion-Based Post-Transition Financial Plan and provide substantive feedback in accordance with DoDI 1332.35 and DoDI 1322.34.
• Prepare monthly reports on financial planning activity and attendance; participate in financial planner workgroups.
• Coordinate classroom use, set-up and training materials including audio-visual requirements.
• Complete mandatory Government training, safeguard PII, file per ARIMS.

Required Qualifications

• Baccalaureate degree from an accredited college or university, OR a combination of education and experience amounting to 1,000 hours of financial counseling experience.
• A nationally recognized and accredited Financial Counselor certification (AFC, CFP or equivalent) in accordance with DoDI 1322.34 — OR evidence of passing the certification examination within six months of employment. THIS IS NON-WAIVABLE.
• US citizenship and successful National Agency Check background investigation.
• Demonstrated ability to manage a client caseload and conduct both group workshops and one-on-one counseling.
• Individual budget preparation experience.

Preferred Qualifications

• AFC (Accredited Financial Counselor) certification already held.
• Prior military financial readiness or SFL-TAP experience.
• Experience delivering financial workshops virtually.

Key Responsibilities

• Physically operate the reception area, providing professional customer service so no client waits more than 15 minutes for questions answered or services rendered.
• Direct clients to the appropriate transition support agencies — VA, MTT, SRP and others.
• Complete all data entry in the TAP system of record reflecting the most recent client actions and services.
• Maintain all contract records in accordance with ARIMS.
• Process incoming and outgoing mail and correspondence within two business days of receipt.
• Support classroom scheduling, set-up and materials preparation.
• Support job fairs, employer days and TAP events.
• Complete mandatory Government training and safeguard PII.

Required Qualifications

• High school diploma or equivalent; associate’s degree or higher preferred.
• Administrative or customer-facing office experience.
• Proficiency with MS Word, Excel and Outlook.
• Accurate data entry with attention to detail.
• US citizenship; Tier 1 background investigation and CAC.

Preferred Qualifications

• Prior experience in a military or Government office environment.
• Familiarity with ARIMS or Government records management.
• Prior SFL-TAP Center experience.

Key Responsibilities

• Consolidate, analyze, query and report information from the IMCOM tactical office, TAP counselors, the Department of Veterans Affairs, the Department of Labor and other transition stakeholders.
• Prepare post- and command-level briefings from gathered data monthly, and upload and monitor data in IMCOM knowledge management portals.
• Coordinate public affairs and marketing efforts between transition locations, VA, DOL and other stakeholders for job fairs, employment summits, virtual events and conferences.
• Provide analysis of data captured at job fairs and hiring events — employer counts, participants, interviews, firm offers and hires.
• Coordinate set-up and removal of exhibits and booths at approved local events.
• Monitor entry, exit and follow-up questionnaires to determine client satisfaction and goal attainment across the Education, Technical Training, Employment and Entrepreneurship tracks.
• Collect, analyze and report the effectiveness and timeliness of VOW/CRS mandates.
• Distribute Commanders reports and review work performed in the TAP system of record to track Soldier progress against VOW/CRS mandates.

Required Qualifications

• Experience coordinating with and supporting on-site senior Government and contractor leadership.
• Demonstrated data retrieval, monitoring, analytics and reporting ability.
• Experience with marketing and outreach to local command and community.
• Ability to set up and remove exhibits and booths at local events.
• US citizenship; Tier 1 background investigation and CAC.

Preferred Qualifications

• Prior military service or installation-level staff experience.
• Briefing experience with senior military leadership.
• Advanced Excel and data visualization skills.